Answers all incoming calls at Administration Reception desk, provides support to memberships and greets facility visitors. May provide clerical support to the administrative department. POSITION AUTHORITY: The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below. POSITION GUIDELINES: Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities. ESSENTIAL FUNCTIONS: •Keep all report records up to date and distributed to appropriate areas •Answer telephones and route calls promptly being mindful not to leave callers on “Hold” and unattended for longer than 20 seconds •Greet Visitors; notify individuals being visited; if more than one-minute wait seems likely, offer and serve coffee, soda, etc. •Maintain filing system for other documents as requested •Notify Supervisor immediately of incoming deliveries, presence or repair or maintenance personnel, or of the occurrence and nature of any communication concerning problems with the heating/air conditioning; lets supervisor know ASAP of any problem with the Security of Safety system •Ensure the reception area is properly staffed at all times when guests are expected •Notify Supervisor in a timely manner to reschedule office hours (leaving early or having planned absence/vacation days) so a substitute can be arranged •Ensure reception area remains clean and free of debris and collect any dishes left in the general office lobby at the end of the day •Generate computer reports for various Moody Gardens’ entities and distribute to appropriate personnel •Retrieve hourly attendance counts and report to appropriate departments •Perform light typing for various staff members when necessary •Distribute mail, interoffice faxes, and other information as needed •Send out information/brochures to guests as needed •Assist in maintaining filing system for memberships as directed •Monitor online sales and report issues to appropriate areas •Process Will Call, online orders, membership upgrades, gift cards and other ticket sales as deemed necessary •Properly use and maintain the operator’s radio to contact facility personnel as needed •Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens EDUCATION/ EXPERIENCE REQUIREMENTS: •High School diploma or equivalent preferred •Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required is acceptable REQUIRED SKILLS: •Must be reliable and responsible •Ability to communicate effectively in oral situations •Ability to read and understand written and oral instructions •Human relations skills to deal effectively with visitors/customers in person or on the telephone •Ability to exhibit maturity in the workplace and have a cooperative attitude PHYSICAL REQUIREMENTS: • Ability to sit for long periods of time Interested applicants should fax application and/or resume to 409.683.4930 or email to firstname.lastname@example.org We appreciate all applicants for their interest, however, due to the large volume of applications and/or resumes received only candidates selected for interviews will be contacted.
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