The Membership Coordinator is responsible for creating, evaluating and maintaining Moody Gardens Membership program. POSITION AUTHORITY: The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below. POSITION GUIDELINES: Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities. ESSENTIAL FUNCTIONS: •Manage the Membership Program including benefits, special events, value vs pricing, and incentives •Plan membership drives as necessary to reach membership quotas •Monitor member services to ensure adherence to standards •Oversee guest service activities at membership and receptionist areas •Manage the handling and accounting for large volumes of membership population •Determine staffing and scheduling needs daily, weekly, monthly and respond to schedule changes, promotional activities, weather and special staffing needs •Conduct training sessions for all guest relations staff regarding Membership standards and procedures •Evaluate employee manuals for staff which includes job descriptions, behavior, dress code, attendance, and job standards •Observe subordinates, arrange supplementary training as necessary, and administer progressive disciplinary action when necessary •Make procedural evaluations and changes, and makes recommendations to appropriate staff for alterations or repairs to areas, signage, and other changes related to facility policies, hours, and pricing •Review member comment cards and respond in a timely manner •Coordinate and organize member events, including preparing a recap of Member events •Create monthly email blasts and member notices to keep members updated •Contact random members regularly, send out renewal notices and birthday wishes, create member surveys, and other types of member contacts as needed •Monitor and control membership needs and requests •Track monthly Members Budget report to provide information on daily passes sold, revenue generated, upgrade tracking, usage, and shift reports for each cashier •Responsible for hiring and supervising Receptionist/Operator staff •Compile Membership Reports: i.e.; sale numbers, events, and others as needed •Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens EDUCATION/ EXPERIENCE REQUIREMENTS: •College degree in Hospitality Management, Marketing, or other related fields preferred •Prior Supervisory experience in a similar establishment preferred •Prior experience in handling cash, and training and employee development preferred REQUIRED SKILLS: •Must be reliable, well organized, and responsible •Ability to work well under pressure, take the initiative on problems, and be flexible •Excellent oral and written communication skills •Strong interpersonal, organizational, and customer relation skills PHYSICAL REQUIREMENTS: •Ability to remain on feet standing and walking for extended periods of time •Ability to perform tasks that involve reaching and bending •Ability to lift a minimum of 20 pounds and carry for a distance of up to 50 feet •Ability to push/pull 30-50 pounds for a distance of up to 50 feet •Routine exposure to bright lights and loud noises •Ability to tolerate weather extremes Interested applicants should email an application and/or resume to firstname.lastname@example.org or fax to 409.683.4930. We appreciate all applicants for their interest, however, due to the volume of applications and/or resumes received only candidates selected for interviews will be contacted.
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