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Department Ticketing
Notes The Scanner/Greeter is responsible for scanning tickets and membership cards while greeting and ensuring customer satisfaction to all guests as they enter and exit the various attractions.
POSITION AUTHORITY: The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below. POSITION GUIDELINES: Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities. ESSENTIAL FUNCTIONS: •Greet all guests in a friendly, courteous, and positive manner as they enter the various attractions •Ensure guest satisfaction •Maintain the cleanliness and welcoming appearance at the entry to the attraction •Demonstrate courtesy and efficiency to all guests at all times •Maintain a neat and positive personal appearance •Scan all tickets and membership cards •Report all maintenance problems to supervisors and/or Guest Services Manager •Develop and maintain a thorough knowledge of the Moody Gardens attractions and amenities, in addition to the daily events and all special events offered seasonally •Answer all inquiries with courtesy and respect for all guests, employees, and supervisors •Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens EDUCATION/ EXPERIENCE REQUIREMENTS: •Prior Guest Service experience preferred REQUIRED SKILLS: •Must be reliable and responsible •Ability to retain large quantities of information and multitask •Strong interpersonal, organizational, and customer relation skills PHYSICAL REQUIREMENTS: •Ability to remain on feet standing and walking for extended periods of time •Ability to perform tasks that involve reaching and bending •Ability to lift a minimum of 20 pounds and carry for a distance of up to 50 feet •Ability to push/pull 30-50 pounds for a distance of up to 50 feet •Routine exposure to bright lights and loud noises •Ability to tolerate weather extremes Must be willing to work weekends, holidays and evenings. Interest applicants should fax application and/or resume to 409.683.4930 or email to employment@moodygardens.org. We appreciate all applicants for their interest, however, due to the volume of applications and/or resumes received, only candidates selected for interviews will be contacted.
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