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Ticketing Supervisor
Department Ticketing
Notes JOB SUMMARY:
The Ticketing Supervisor is responsible for daily and continuous floor supervision of guest service employees, including head cashiers and cashiers. His/Her primary focus will be to assure 100% customer service while serving as an assistant to the Ticketing Manager and as a representative of Moody Gardens. He/She will assist the Manager in the implementation of training programs and provide reasonable support in all areas of Guest Relations. ESSENTIAL FUNCTIONS: 1. Assist in overseeing guest service to ensure quality service and 100% satisfaction 2. Floor supervision of all cashiers including on the spot training as necessary and biweekly training 3. Quality assurance programming 4. Assist head cashiers in cash handling and cash out procedures 5. Report feedback to Ticketing Manager about guest and employee issues, complaints, comments and concerns 6. Daily reporting of needed repairs and computer programming 7. Discuss and enforce Employee Handbook Policy with ticketing staff 8. Assist head cashiers with daily routine procedures such as stocking tickets, receipt paper, maps, brochures and weekly attraction information; review all signage for accuracy 9. Order and track ticketing and office supplies 10. Responsible for notifying all ticketing locations regarding daily information including Colonel sail times, film changes, etc. 11. Keep track of all necessary cashier reports 12. Immediately follow up on cashier discrepancy reports 13. Assist with interviewing, hiring and training staff; making recommendations for promotions and demotions; assist in conducting employee evaluations 14. Serve as backup or fill in at any guest service locations; must be proficient in all aspects of ticking including groups, online order, membership sales and admissions 15. Attend meetings and supervise personnel in Managers absence 16. Responsible for counter sign menus, updating cashiers and operators of daily promotions, and guest information handouts 17. Assist with scheduling and weekly payroll as necessary 18. Print out group paperwork for head cashiers 19. Ensure ticketing locations are maintained during peak times and all stations are ready for use at any given time 20. All other duties as required by department head or as determined by department needs. EDUCATION/EXPERIENCE REQUIREMENTS/PHYSICAL REQUIEMENTS: Some college education preferred but not required; strong background in cashiering procedures; strong interpersonal and organizational skills; proficiency with computer word processing; ability to retain large quantities of information; ability to handle multiple projects; flexibility with scheduling (must be able to work weekends, evenings and holidays); professional appearance; sufficient mobility and stamina to spend long periods of time standing and walking; ability to tolerate weather extremes; ability to carry at least 20lbs for up to at least 50 feet. PERSONAL CHARACTERISTICS: Individual should be reliable, exhibit maturity in the workplace and have a cooperative attitude. Individual should be able to exercise sound judgment, be able to plan, be well organized, have excellent oral and written communications skills, use tact and diplomacy when needed, work well under pressure, take the initiative on problems, and be flexible and cooperative. Interested applicants should fax application and/or resume to 409.683.4930 or email to employment@moodygardens.org We appreciate all applicants for their interest, however, due to the large volume of applications and/or resumes received only candidates selected for interviews will be contacted.
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