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Assistant Membership Coordinator
Department Ticketing
The Assistant Membership Coordinator is responsible for assisting the Membership Coordinator in creating, evaluating and maintaining the Moody Gardens Membership program. POSITION AUTHORITY: The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below. POSITION GUIDELINES: Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities. ESSENTIAL FUNCTIONS: •Assist in managing the Membership Program including benefits, special events, value vs. pricing, and incentives •Monitor member services to ensure adherence to standards •Oversee guest service activities at membership and receptionist areas •Manage the handling and accounting for large volumes of membership population. •Assist with training sessions for all guest relations staff regarding Membership standards and procedures •Assist evaluating employee manuals for staff which includes job descriptions, behavior, dress code, attendance, and job standards •Observe receptionist/operator for proper job performance, arrange supplementary training as necessary, and administer progressive disciplinary action when necessary •Make procedural evaluations and changes, and makes recommendations to appropriate staff for alterations or repairs to areas, signage, and other changes related to facility policies, hours, and pricing •Assist with reviewing member comment cards and responding in a timely manner •Assist with contacting random members regularly, sending out renewal notices and birthday wishes, creating member surveys, and other types of member contacts as needed •Monitors and controls membership needs and requests •Assists hiring Receptionist/Operator staff •Compile Membership Reports: i.e.; sale numbers, events, and others as needed. •Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens EDUCATION/ EXPERIENCE REQUIREMENTS: •College degree in Hospitality Management, Marketing, or other related fields preferred •Prior Supervisory experience in a similar establishment preferred •Prior experience in handling cash, and training and employee development preferred REQUIRED SKILLS: •Must be reliable and responsible •Must be reliable, well organized, and responsible •Ability to work well under pressure, take the initiative on problems, and be flexible •Excellent oral and written communication skills •Strong interpersonal, organizational, and customer relation skills PHYSICAL REQUIREMENTS: •Ability to remain on feet standing and walking for extended periods of time •Ability to perform tasks that involve reaching and bending •Ability to lift a minimum of 20 pounds and carry for a distance of up to 50 feet •Ability to push/pull 30-50 pounds for a distance of up to 50 feet •Routine exposure to bright lights and loud noises •Ability to tolerate weather extremes. Interested applicants can fax application and/or resume to 409.683.4930 or email to bpeguero@moodygardens.com. We appreciate all applicants for their interest, however, due to the volume of resumes and applications received only applicants selected for interviews will be contacted.
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