View of Pyramids From Across the Water

Local Conditions:  81° F   •   Today's Hours:  10:00 AM - 9:00 PM

Holiday in the Gardens Hours:  CLOSED

Employment


Contact Human Resources:
employment@moodygardens.org
Phone: 409-683-4285
Fax: 409-683-4930

Open Positions

Applicant must show proof of eligibility to work in U.S. Drug free work place. E.O.E.

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Job Detail
Valet /Bellman
Department
Hotel
Notes
JOB SUMMARY:
The Valet Cashier will act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.
POSITION AUTHORITY:
The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.
POSITION GUIDELINES:
Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives.  The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities. 
ESSENTIAL FUNCTIONS:
•Greet customers immediately with a friendly and sincere welcome
•Respond to inquiries with accurate information regarding hours to outlet operation, directions to local attraction, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs
•Promptly answer telephone calls 
•Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel
•Input messages into the computer
•Retrieve messages and communicate the content to the guest
•Retrieve mail, small packages, and facsimiles for customers as requested
•Handle cash, make change and balance an assigned house bank
•Distribute printed materials such as brochures of local attractions or other attractions
•Provide welcome folders containing room keys certificates, coupons and refreshment center keys as appropriate
•Ability to effectively deal with internal and external customers, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
•Provide safety deposit boxes for guest by escorting them to the vault pulling the box form the vault and carrying it to the customer
•Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
•Escort VIP guests to accommodations
•Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens
EDUCATION/ EXPERIENCE REQUIREMENTS:
•Any combination of education and experience equivalent to graduation from high school or any other combination of education,
•Prior customer service experience required,
•Prior front Desk or other prior hospitality experience preferred
REQUIRED SKILLS:
•Must be reliable and responsible
•CPR certification and/or First Aid training preferred
PHYSICAL REQUIREMENTS:
•Requires continuous sitting, standing, and movement throughout the hotel
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