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Local Conditions:  76° F   •   Today's Hours:  10:00 AM - 9:00 PM

Holiday in the Gardens Hours:  CLOSED

Employment


Contact Human Resources:
employment@moodygardens.org
Phone: 409-683-4285
Fax: 409-683-4930

Open Positions

Applicant must show proof of eligibility to work in U.S. Drug free work place. E.O.E.

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Job Detail
Membership Receptionist
Department
Holiday in the Gardens
Notes
JOB SUMMARY:
The operator/receptionist will be responsible for answering and transferring all incoming telephone calls pleasantly and politely manner at the Administration Reception desk providing support to memberships and greeting facility visitors.  May provide clerical support to the administrative department.  
POSITION AUTHORITY:
The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.
POSITION GUIDELINES:
Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives.  The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities. 
ESSENTIAL FUNCTIONS:
•Keep all report records up to date and distributed to appropriate areas
•Answer telephones and route calls promptly being mindful not to leave callers on “Hold” and unattended for longer than 20 seconds pleasantly and politely using a multi-line phone system
•Answer accurately guest questions regarding hours of operations, ticket prices, attractions information, and annual membership information in an enthusiastic manner
•Greet Visitors; notify individuals being visited; if more than a one-minute wait seems likely, offer and serve coffee, soda, etc.
•Maintain filing system for other documents as requested
•Notify Supervisor immediately of incoming deliveries, presence or repair or maintenance personnel, or of the occurrence and nature of any communication concerning problems with the heating/air conditioning; lets supervisor know ASAP of any problem with the Security of Safety system
•Ensure the reception area is properly staffed at all times when guests are expected 
•Notify Supervisor promptly to reschedule office hours (leaving early or having planned absence/vacation days) so a substitute can be arranged
•Ensure the reception area remains clean and free of debris and collect any dishes left in the general office lobby at the end of the day
•Generate computer reports for various Moody Gardens entities and distribute them to appropriate personnel
•Retrieve hourly attendance counts and report to appropriate departments
•Perform light typing for various staff members when necessary
•Track daily attraction attendance
•Distribute mail, interoffice faxes, and other information as needed 
•Send out information/brochures to guests as needed
•Assist in maintaining filing system for memberships as directed
•Assist guests by providing over-the-phone customer service with issues regarding tickets/visit
•Monitor online sales and report issues to appropriate areas
•Process Will Call, online orders, membership upgrades, gift cards, and other ticket sales as deemed necessary
•Properly use and maintain the operator’s radio to contact facility personnel as needed    
•Any other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens
EDUCATION/ EXPERIENCE REQUIREMENTS:
•A High School diploma or equivalent preferred
•Basic computer skills including MS, Word, and MS Excel
•Previous experience working with the public prior phone experience preferred
•Previous customer service preferred
•Any combination of experience, education, or training that would provide the level of knowledge, skill, and ability required is acceptable
REQUIRED SKILLS:
•Must be reliable and responsible
•Must have a friendly and outgoing personality
•Ability to communicate effectively in oral situations
•Ability to read and understand written and oral instructions
•Ability to work in a fast-paced environment
•Ability to multi-task (Performing one more duty at a time)
•Ability to be at the station for an extended period
•Human relations skills to deal effectively with visitors/customers in person or on the telephone
•Ability to exhibit maturity in the workplace and have a cooperative and positive attitude with co-workers, supervisors, and managers
PHYSICAL REQUIREMENTS:
•Ability to sit for long periods
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